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Product Details
Best Price 
$22,799.00
2
+
-
2 Votes
Product
Mac OS X Server Software Support Preferred Apple Store Canada
SKU Number
D2652
UPC
Updated
September 23rd, 2010 (i)
Location
Summary
Mac OS X Server Software Support delivers consultative phone and email support for advanced server operation migration and integration issues. All three plans provide support for technical issues that require the use of commandline tools for resolution. Whether you have occasional questions or you need assistance on a regular basis Apple has a plan to fit your requirements. Each plan provides up to one year of coverage. Depending on the program you select Alliance Preferred or Select Support product features can include unlimited support incidents up to four designated customer support contacts one hour response for priority 1 server down issues 24/7 an onsite technical review and more. Whether your business deploys Mac OS X and Mac OS X Server networkwide or is migrating to Mac OS X you'll find Mac OS X Server Software Support invaluable to your organization. Each plan also includes AppleCare Help Desk Support and a single copy of AppleCare Help Desk Tools. AppleCare Help Desk Support provides each designated contact an unlimited number of support incidents for software installation launch and use hardware and software diagnosis and troubleshooting and issue isolation for Applebased solutions. In addition each of your designated contacts will have access to Apple's professional online support resources including private and monitored discussion boards online updates of the latest tools and software patches and prompt email notification of Apple technical issues. AppleCare Help Desk Tools provides a library of Mac OS installation and hardware diagnostics discs that is updated quarterly. Mac OS X Server Software Support Preferred covers an unlimited number of enterpriselevel support incidents for two technical contacts from your organization provides twohour response for priority 1 server down issues 12 x 7 and assigns a technical account manager to your organization. For more information call 1800APLCARE 1800...

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